Refund Policy

Last updated: 11 October 2026

Our 30-day promise

If you are not happy with Reelquill AI for any reason, ask for a refund within 30 days of the date of your purchase, and we will refund everything you paid, including any sales tax or VAT, in the currency you paid in. You don’t need to give a reason, and you don’t need to show that something is wrong.

The 30 days start on the date on your receipt. A request we receive on or before the 30th day counts, even if the refund is processed later.

Every edition, and moving up

A refund is for the whole order, whichever edition you bought. We don’t refund part of a license, for example for people or PCs you didn’t use. If you aren’t sure how many people you need, start smaller: you can move up later by paying the difference.

Moving up. If you paid to move up to a larger edition, you can ask for that payment back within 30 days of making it. Your license then goes back to the edition you had, and your key keeps working for it.

How to ask for a refund

Email support@nextgenomni.com, if you can from the email address you used to buy, and include:

• the receipt or order number from your purchase receipt email, or a copy of that email; and
• the email address you used to buy, if you are writing from a different one.

If your receipt gives you a link to manage your purchase or ask for a refund, you can use that instead. We will confirm by email when your refund has been issued.

How you get your money back

Reelquill AI is sold through Stripe, which acts as the merchant of record for your purchase. Refunds are processed through Stripe. Your refund goes back to the original payment method: the card or account you paid with. We can’t send it to a different card or account, or pay it in cash.

We aim to issue refunds within a few business days of your request. After that, your bank or card company usually takes about 5 to 10 business days to show the money on your statement, sometimes longer. If the card you paid with has since been closed or replaced, your bank will normally pass the refund on to you; ask your bank if you don’t see it.

Any fees your own bank charges, for example for currency conversion, are outside our control.

After a refund

When your refund is issued, your license to use Reelquill AI ends and your license key is switched off. The app on each PC finds out at its next license check, within about two weeks, and then asks for a key again. Please stop using the app, uninstall it (in Windows: Settings › Apps › Installed apps › Reelquill AI › Uninstall) and delete any copies of the installer you kept.

The videos you made stay yours. Uninstalling leaves your recordings and edited videos where they are (by default in your Videos\Reelquill AI folder), and also leaves the app’s data folder (%APPDATA%\Reelquill AI), which holds your settings, your own voices and presenter photos. Delete that folder yourself if you want them gone.

The terms of the license are in our Terms of Sale and Software License.

Your legal rights

This promise is in addition to your rights under the law, not instead of them. Nothing in this policy limits the rights you have as a consumer where you live.

EU and UK consumers. When you buy online in the European Union or the United Kingdom, you normally have 14 days to withdraw from the purchase. For digital content such as software that you download, that right can end once the download starts, if you agreed at checkout to get the software straight away and acknowledged that you would lose the right. Either way, our 30-day promise still applies: you can ask for a full refund for 30 days, whatever happened at checkout.

If something is wrong with the app. If the app is faulty or not as described, consumer law in many countries gives you remedies, such as a fix, a price reduction or a refund, even after 30 days. Contact us and we will help.

Chargebacks

If something is wrong with your purchase, please contact us first. A refund from us is usually quicker and simpler than a dispute through your bank. If a payment is reversed through a chargeback, your license ends just as it does with a refund.

No subscriptions

Reelquill AI is a one-time purchase. There is no subscription to cancel and no recurring charge. If you see a charge from us that you don’t recognize, email support@nextgenomni.com and we will look into it.

Contact

Questions about a refund? Contact us at support@nextgenomni.com, or write to NextGenOmni LLC, 540 Cambridge Ct 1A, Munster, IN 46321, United States.